IT Governance

The Company continues to reconfigure job descriptions as part of the transformation of Information Technology (IT) management, shifting from an object-based approach to a function-based approach. This transformation is carried out to enhance the effectiveness of business processes, strengthen IT governance, and support the Company’s increasingly dynamic and integrated business needs.

As part of strengthening governance and implementing business processes in accordance with best practices, the Company has initiated and implemented various international standards and frameworks, including ISO 20000 certification for IT Service Management (ITSM), ISO 27001 for information security, and the implementation of COBIT 2019. In its implementation, the Company successfully achieved a COBIT score of 3.72 out of 40 measured processes, reflecting a strong level of IT governance capability and supporting more effective, measurable, and sustainable IT management.

Information Technology Management

The Company is responsible for ensuring the implementation of good IT Governance/Management practices as mandated by SOE ministerial regulations. To ensure the successful implementation of the IT program, the Company established an IT Steering Committee and established the person in charge of each function who has the knowledge and competencies in their respective fields so that the process of forming and developing IT and its implementation can be carried out according to plan. The IT steering committee provides support for planning and implementation in the short and long term and functions as a supervisor in the implementation of the program. The company sets rules and policies that are able to support the acceleration of initiatives that refer to international IT operational standards. The Company continued to carry out reconfiguration of work descriptions in order to transform the object-based IT management approach into function-based. To strengthen and ensure business processes and good governance, the Company initiated to get ISO 20000 ITSM, ISO 27001 Security and Cobit 4.1 certification with a minimum score of 3.38.

ISO 20000 ITSM

ISO 27001 Security

Cobit 4.1 certification with a minimum score of 3.38.

Area Focus

Future IT Focus Areas:

The Company continues to develop information technology to establish a system architecture capable of supporting the effectiveness, efficiency, and sustainability of the Company’s performance. Such development is carried out in alignment with the Company’s digitalization strategic direction as outlined in the Information Technology Strategic Plan.

The Company is committed to continuously strengthening business transformation, enhancing operational effectiveness and the quality of decision-making, as well as supporting the creation of a competitive advantage that is adaptive to future technological advancements and industry dynamics.